article thumbnail

List of Companies That Outsource Call Centers

Magellan Solutions

AT&T is a telecommunications company specializing in phone and internet services, wireless and data communications, IP-based and satellite television, telecommunications equipment, and security services. This direct connection calls for quality customer service both in-person and via any communication channel. HSBC Holdings.

article thumbnail

Landlord’s Not a Dirty Word: Why It’s Time to Embrace a Hybrid Ownership GBS Model | Blog

Everest Group

The normative definition for the GBS model is the central provision of facilities management, administrative services, HR services, metrics reporting, infrastructure, and often capabilities such as cross-functional collaboration, continuous improvement, program and change management in an offshore location while the business takes the delivery risk.

article thumbnail

Companies That Outsource Call Center Operations

Magellan Solutions

AT&T is a telecommunications company specializing in phone and internet services, wireless and data communications, IP-based and satellite television, telecommunications equipment, and security services. This direct connection calls for quality customer service both in-person and via any communication channel. HSBC Holdings.