TTEC

SEPTEMBER 10, 2021

Outsourcing business processes and tasks can free up employees to focus on more complex or valuable work; it can extend resources, such as sales support, for targeting new or underserved markets; support new product and service rollouts; and provide expertise within a specific industry focus. What are the top reasons to use outsourcing?

Managed Services 52

Managed Services Outsourcing Service Management 52

TTEC

APRIL 18, 2022

The bottom line is that companies must assess their needs, resources, and goals when choosing between omnichannel or multichannel support. Be agile Keep track of new software developments and learnings, adopting a more iterative approach to implementation versus a one and done. Learn more about multichannel vs. omnichannel support.

Customer Support 52

Customer Support Customer Service Research Accounting 52

TTEC

APRIL 18, 2022

The bottom line is that companies must assess their needs, resources, and goals when choosing between omnichannel or multichannel support. Be agile Keep track of new software developments and learnings, adopting a more iterative approach to implementation versus a one and done. Learn more about multichannel vs. omnichannel support.

Customer Support 52

Customer Support Customer Service Research Accounting 52