TTEC

APRIL 22, 2022

Deciding whether to manage a captive contact centre or partner with a customer experience outsourcer is critical to delivering a customer experience that is aligned with a retailer’s rate of growth and meets customer expectations. This means retailers must be ready to offer support at any time, on any channel, in any language.

Retail 52

Retail Outsourcing Out-Tasking Sales 52

TTEC

MAY 11, 2022

No one has time or resources to waste on digital tools and efforts that don’t pan out, especially in the race to meet modern customers’ evolving demands. A digital transformation, for instance, may include introducing new digital channels, automation, omnichannel experiences, and AI-enabled solutions. Be sure to integrate.

Automation 52

Automation Service 52

TTEC

JULY 19, 2022

With so many factors affecting customer interactions it can be hard to know where to focus your time and resources. Don’t rush to lay blame, or lavish praise, on the contact center – there are a lot of moving pieces, across various channels, that comprise CX and the customer journey and each one should be examined. Get expert advice.

Analytics 52

Analytics Sales Management 52

Capgemini

JULY 23, 2021

For those channels that have understood that their survival depends on streaming and OTT, the battle is not only technological but also cultural. We are therefore no longer talking about editorialized program schedule, which was the longstanding alpha and omega of television and radio channels. and 4 p.m., But for how long?

Marketing 98

Marketing Administrative Service Efficiency 98