Sat.Jun 05, 2021

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What the Top 5 Call Center Service Provider Reveals About the Upside of Offshore Outsourcing?

Magellan Solutions

These top 5 call center service provider for SMEs will show us why offshore outsourcing is better. There are a lot of things to consider when looking for the perfect call center service provider for your small business. . What is the most affordable? Do BPO companies have a minimum? Can you just get a small team for your call center service? . All these questions and more bother most business owners when outsourcing.

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The Leader Of KPO Companies In The Philippines

Magellan Solutions

A leader in knowledge process outsourcing philippines. Over the past decade, the Philippine outsourcing sector has significantly matured. It involves high-value functions like accounting, animation, software and applications development, and medical and legal services among others. These services are often referred to as “non-voice” or back-office services.

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How to Prepare Your Agent for Inbound Order Taking Services?

Magellan Solutions

It takes a lot of preparation to have an excellent inbound order taking services. Your agents should have the capacity to take business from your clients – excellently. Your customer expects the best when they’re doing business with you. That’s why it is not enough that you have many agents to attend with their needs. It is also important that you maintain a great quality of your inbound order taking services. 90% of customers will most likely do buy your product if you have an excellent i

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Why are the 4 Levels of Quality Management important in Customer Support Outsourcing?

Magellan Solutions

Customer Support Outsourcing can only make a difference to your bottom line if you know how to manage it correctly. Did you know that about 20% of small businesses fail within the first year? . Also, by the end of the second year, 30 percent of businesses will have failed. The number will continue to rise by the end of the fifth year, and by the end of the decade, only 30 percent of businesses will remain.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr