Customer Service Offshoring Sourcing Third Party Outsourcing 
Magellan Solutions
FEBRUARY 5, 2021
The main delivery models of BPO outsourcing in the country are captive centers and third-party outsourcing. Clients nowadays want a hybrid approach to outsourcing while still keeping work in-house. It is because human voice sources will develop, in favor of computer-generated responses. Captive Centers.
Everest Group
MAY 10, 2022
Africa has been part of the sourcing strategy of numerous Information Technology (IT) and BPS leaders in the Europe, Middle East, and Africa (EMEA) region for quite some time. Lately, Everest Group has witnessed a sudden uptick in interest and adoption of Africa by both buyers and service providers. Source: Everest Group.
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