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Why Do You Need to Outsource Customer Service Solutions to a BPO with Low Attrition Rate?

Magellan Solutions

In searching for outsource customer service solutions , you must consider how long an agent stays in the company. Outsource customer service solutions offer a wide range of benefits to any SMEs. However, how can you fully maximize the affordability of outsourcing? Intermediate agents – 20%.

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Rising Prominence of Africa in Technical Support and Other Value-added Services

Everest Group

Enterprise (Business-to-Business) technical support is one such area where buyers and service providers are proactively investing in Africa. We have noted several new technical support locations being set up in Sub-Saharan Africa by third-party outsourcing providers serving European and other English-speaking global markets.

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