NoonDalton

APRIL 24, 2024

The digital marketplace is bustling, and effective customer service is more crucial than ever. As online retail continues to capture a growing share of the market, businesses are increasingly turning to outsourcing customer service. What is eCommerce Customer Service Outsourcing?

Customer Service 52

Customer Service Outsourcing Service Labor Costs 52

NoonDalton

FEBRUARY 5, 2024

In the interconnected and globalized business landscape we all operate in today, the location of a workforce plays a pivotal role in the success and efficiency of operations. Nearshoring refers to outsourcing tasks or services to companies in nearby countries or regions, typically within the same geographical area or time zone.

Nearshoring 52

Nearshoring Labor Costs Offshoring External Service Provider 52

Pure Moderation

DECEMBER 15, 2022

Much of the drivers of the business process outsourcing industry’s economic success has to do with organisations putting a primer on improving efficiency, lowering operational costs, and becoming more scalable and agile. Below are some BPO trends to keep an eye out for in the next coming years. from 2022 to 2030. Source: Freepik.

Business Process Outsourcing 98

Business Process Outsourcing Outsourcing BPO Out-Tasking 98

Pure Moderation

AUGUST 18, 2022

Business Process Outsourcing or BPO refers to delegating business tasks and processes to a third-party service provider. The provider is responsible for administering and managing said processes based on defined goals and KPIs (Key Performance Indicators). Outsourcing services can refer to a wide range of tasks.

BPO 98

BPO Nearshoring Business Process Outsourcing Offshoring 98

NoonDalton

OCTOBER 9, 2023

At its core, AI encompasses a broad range of technologies capable of performing tasks that typically require human intelligence. Today, AI is not just an auxiliary tool for boosting efficiency but a foundational component that is reshaping how businesses operate, compete, and innovate.

Outsourcing 52

Outsourcing Out-Tasking Regulations Supply Chain Management 52

Influx

MAY 18, 2023

Assistants can also build and nurture customer relationships, streamline administrative tasks, and analyze sales data to make data-driven decisions. Outsourced sales assistants Outsourcing sales assistants refers to the practice of hiring sales assistants from a third party to provide support to a sales team.

Sales 52

Sales Administrative Out-Tasking External Service Provider 52

Influx

APRIL 5, 2022

The practice of BPO offers valuable services that help businesses with different tasks and processes. Business Process Outsourcing is the business practice of outsourcing an external service provider to perform one or more business processes for a company. BPO companies offer different types of services.

Business Process Outsourcing 52

Business Process Outsourcing BPO Outsourcing Customer Support 52