Contact Center Outsourcing, Jobbing, Labor Costs and Outsourcing

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Exploring South Africa’s CX Services Potential: Your Gateway to Exceptional Customer Experiences

Everest Group

SEPTEMBER 14, 2023

Get insights on the CXM industry in Europe in our webinar, Navigating the European CXM Outsourcing Market: Trends and Insights. Durban Durban stands out as a cost-effective contact center destination, offering up to 70% lower operational costs than tier-2 cities in high-cost countries.

Service

Service Impact Sourcing Contact Center Outsourcing Government

What’s the True Cost of Your In-House Contact Center? (And How Does It Compare to Outsourcing?)

Blue Ocean

NOVEMBER 6, 2019

So, we’ll take a comprehensive look at the cost of ownership of your in-house contact center – both intangible and tangible expenses – and how it compares to the cost of outsourcing. The Cost of Human Capital. Each of those elements adds up quickly in terms of cost. Yes, you can.

Outsourcing

Outsourcing Labor Costs Customer Service Call Center

Global Sourcing Brief

Exploring South Africa’s CX Services Potential: Your Gateway to Exceptional Customer Experiences

What’s the True Cost of Your In-House Contact Center? (And How Does It Compare to Outsourcing?)

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