Contact Center Outsourcing, Jobbing and Labor Costs

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Contact Center Outsourcing

Jobbing

Labor Costs

Exploring South Africa’s CX Services Potential: Your Gateway to Exceptional Customer Experiences

Everest Group

SEPTEMBER 14, 2023

Governing bodies like the Department of Trade, Industry, and Competition (DTIC), Business Process Enabling South Africa (BPESA), and CapeBPO provide resources and reward job creation Cultural Affinity: South Africans’ familiarity with US and UK culture and shared holiday celebrations create cultural similarity with global markets for CX delivery.

Service

Service Impact Sourcing Contact Center Outsourcing Government

What’s the True Cost of Your In-House Contact Center? (And How Does It Compare to Outsourcing?)

Blue Ocean

NOVEMBER 6, 2019

If you’ve never outsourced before, it’s tempting to look at that number and think, well, we can hire contact center agents at a much cheaper rate than that! But the truth is that an “agent hour” encompasses much more than basic labor costs – and compensation is only the beginning. Yes, you can.

Outsourcing

Outsourcing Labor Costs Customer Service Call Center

Global Sourcing Brief

Exploring South Africa’s CX Services Potential: Your Gateway to Exceptional Customer Experiences

What’s the True Cost of Your In-House Contact Center? (And How Does It Compare to Outsourcing?)

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