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Bilingual Customer Support: Where Live Agents and AI Coincide

Blue Ocean

And how do offshore solutions, interpreters, and texting play a role? And what about offshore? Without it, you risk taking a hit to your CSat scores, your brand loyalty, and your bottom line. But what mix of live agents versus AI is best for your business? But what’s the best approach? We cover all that and more below.

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2021 Philippines Call Center Costs (Risks & Benefits)

Magellan Solutions

Top Contact Center Outsourcing Companies & The Challenges Faced From The Risks. There’s no doubt that COVID-19 has disrupted call center services outsourcing operations on multiple levels. Challenges Of Contact Center Outsourcing Services And How Magellan Solutions Solve Them.

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Everything You Need To Know About Call Center Outsourcing

Magellan Solutions

Call center outsourcing is a business activity of subcontracting call center services like customer care and sales-related tasks. A call center provider handles all customer requests from inquiries, bookings to refunds, inbound to outbound, catering to businesses of all shapes and sizes. Inconsistent service.

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The 5 Biggest Challenges Facing In-House Contact Centers. Is Outsourcing the Answer?

Blue Ocean

It keeps you close to your customers and ready to serve them with your exhaustive knowledge of your products or services. We also took a look at how outsourcing your customer care to the right contact center partner may enable your organization to circumvent these obstacles without sacrificing commitment to your customers.