Blue Ocean

OCTOBER 4, 2023

And how do offshore solutions, interpreters, and texting play a role? And what about offshore? Without it, you risk taking a hit to your CSat scores, your brand loyalty, and your bottom line. But what mix of live agents versus AI is best for your business? But what’s the best approach? We cover all that and more below.

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Magellan Solutions

JULY 8, 2021

Top Contact Center Outsourcing Companies & The Challenges Faced From The Risks. There’s no doubt that COVID-19 has disrupted call center services outsourcing operations on multiple levels. With the future still uncertain, traditional contact center labor models won’t be enough to recoup what’s been lost.

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Magellan Solutions

SEPTEMBER 10, 2019

If you want to keep it as a regular part of your business operations, signing a long-term deal with a call center is probably best. Advantages And Disadvantages Of Contact Center Outsourcing. Like everything in this world, outsourcing has its own set of benefits and drawbacks. Flexibility.

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Blue Ocean

JUNE 17, 2021

Between their redundancy measures , technical infrastructure, remote-ready workforce, and built-in scalability, an strategic outsourced partner can help you mitigate the risks of disruption. An outsourced partner can offer a number of benefits in this scenario.

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