Customer Serv Outsource Smarter

DECEMBER 16, 2022

Nearshore and offshore growth. With wage inflation and rising costs in the U.S., expect nearshore and offshore growth to continue. More brands are embracing nearshore and offshore call centers for cost reduction and access to talent. Therefore, they are increasing their wage rates to attract and retain talent.

BPO 52

BPO Outsourcing Nearshoring Call Center 52

Zinnov

MAY 22, 2024

This situation requires companies to reduce costs while continuing to invest in digital technologies, especially with the advent of new technologies such as Generative AI. Some companies have dedicated teams and programs within their GCCs to help them co-innovate with their partners and suppliers.

E-Commerce 59

E-Commerce Engineering Manufacturing Sales 59

Magellan Solutions

AUGUST 31, 2022

Due to the numerous advantages outsourcing has to offer, including reduced costs and access to a larger talent pool, an increasing number of companies are outsourcing their software development needs to outsourcing companies. You must be ready to handle any risks or challenges you may encounter before you employ an offshore staff. .

Outsourcing 75

Outsourcing Banking Offshoring Out-Tasking 75

SIG Speaks

SEPTEMBER 27, 2021

Reduced cost of operation with a reduction in leased space needs, office utility charges, and transportation cost. SMC2 recently shared insight on the most common challenges seen with offshoring and outsourcing IT with SIG CEO and President Dawn Tiura on the Sourcing Industry Landscape Podcast. Listen here. .

Co-Sourcing 40

Co-Sourcing Flexibility Offshoring Right-Sizing 40