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Akorbi Group Appoints Javier Martinez as Chief Technology Officer to Evolve the Company into a Multilingual Digital Transformation Leader

Akorbi

Plano, TX (August 2, 2022) — Akorbi Group, a Plano-based global group of companies specializing in language, technology, and workforce solutions, is pleased to announce the appointment of Javier Martinez as Chief Technology Officer. The localization industry is constantly evolving, requiring more data and seamless systems integration.

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Contact Center Terminology – Abbreviations & Key Terms Explained!

Balbelforce

We’ve divided our definitions into the following categories: Metrics and measurables Technology Contact center terminology Business practices and methodology. Contact center KPIs should be interpreted and applied carefully to balance contact center efficiency with quality of customer experience. Average Time to Abandon (ATA).