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Akorbi Group Appoints Javier Martinez as Chief Technology Officer to Evolve the Company into a Multilingual Digital Transformation Leader

Akorbi

AUGUST 2, 2022

Plano, TX (August 2, 2022) — Akorbi Group, a Plano-based global group of companies specializing in language, technology, and workforce solutions, is pleased to announce the appointment of Javier Martinez as Chief Technology Officer. The localization industry is constantly evolving, requiring more data and seamless systems integration.

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Contact Center Terminology – Abbreviations & Key Terms Explained!

Balbelforce

NOVEMBER 30, 2022

Contact center KPIs should be interpreted and applied carefully to balance contact center efficiency with quality of customer experience. Cost per call is key performance indicator that grants insight into how effectively a contact center’s budget is being spent. Business process outsourcing. Cloud contact center.

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