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A look into the BPO & nearshore industry in times of global financial concern 

Redial

But even though we are facing times of uncertainty, for reasons that I will mention later, Business Process Outsourcing stands as one of the main alternatives for those companies that seek to stay in business. Not a definitive factor, but one that must be considered when analyzing decision-making. You can contact us.

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The 5 best SaaS customer support companies

Influx

Pros: Customer insights and analytics - Ascensos utilizes audience-led analytics and cutting-edge technology to create intelligent insights from multiple sources. Pros: Industry-certification process - SkyCom’s in-house call center agents are drawn from a wide range of industries and trained extensively before they join a client’s program.

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How Do Companies Benefit From BPO Companies? 9 Must-Read Reasons

Pure Moderation

The business process outsourcing industry has come a long way. Business process outsourcing, or BPO, has shown tremendous promise for many businesses worldwide. Why Do Businesses Outsource Work? Source: Pexels. There are several reasons why businesses outsource their work.

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Whatever You Call It, Outsourcing to Puerto Rico Is a “Shore” Thing for U.S. Businesses

Future of Digital Sourcing Nearshoring

Puerto Rico may suffer a severe identity crisis when it comes to naming its category of outsourcing. …nearshoring may be a better term. businesses – the cost benefits of offshoring and the productivity benefits of nearshoring, on-shore. It’s not really offshoring from the U.S.…nearshoring

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BPO Outsourcing Trends in 2023: What Should We Expect?

Customer Serv Outsource Smarter

If 2020 and 2021 were years of change, transformation, and tumult in the business process outsourcing (BPO) world, how do we describe 2022 ? Many businesses told us that 2022 was a down year and a time of uncertainty. Nearshore and offshore growth. expect nearshore and offshore growth to continue.

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Is it important to deliver great CX for the gaming industry? 

Redial

That is how the business outsourcing industry helps, especially nowadays, though nearshore solutions to secure a language bridge between great service and your customers. Listen to your players; they are your most valuable source of information. Are you doubting how to set up your CX strategy or maybe enhance it?

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Major US Companies that Used Outsourcing to Recession-Proof Themselves

NoonDalton

Multisourcing In order to achieve business objectives, multisourcing refers to the methodical provisioning and blending of IT and business services from the best internal and external sources. Manufacturer Outsourcing Manufacturer Outsourcing concentrates on a certain procedure.