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CGS Receives 2021 Customer Experience Innovation Award

CGS Inc

Recognized for Business Process Outsourcing Solutions in a disruptive period for customer service. From traditional customer service to growing trend of self-service or through supporting customers in their environment, CGS offers a hybrid approach.

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BPO Business Models: 3 Must-Know Facts

Pure Moderation

Business Process Outsourcing or BPO refers to delegating business tasks and processes to a third-party service provider. The provider is responsible for administering and managing said processes based on defined goals and KPIs (Key Performance Indicators). Types Of Business Process Outsourcing Models.

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Strategic Outsourced Business Solutions for Every Need

Magellan Solutions

Having access to a pool of skilled employees, excellent customer service, a strong digital presence, and leveraging technology are just ways SMEs can bridge the gap with more established companies. Outsourced IT services include managed IT, software development, cloud computing, data science, and web/mobile development.

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CGS Awarded Gold in Americas Region, 2021 Top Ranking Performers Awards / Best Tech Innovation Award Vendor – Live Agent Support Solution Category

CGS Inc

“We are thrilled to have won the gold in the Americas for the Top Performers Award,” said Steven Petruk, president of Global Outsourcing division, CGS. As more businesses rely on dispersed workers and consumers look to self-service options, businesses must bring solutions to their customers and employees wherever they reside.

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Customer Service Outsourcing [5 Benefits For You]

Pure Moderation

Better Flexibility Access To Highly Skilled Talents Cost-Efficient Focus On Core Business Aspects Improved Customer Satisfaction. Much as you want to scale and grow your business without the added costs, it’s simply impossible. There are an array of customer support services you could delegate or subcontract.

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Business Process Outsourcing in Mexico

Intugo

Business process outsourcing in Mexico What is business process outsourcing in Mexico (BPO)? Business process outsourcing in Mexico (BPO) is a business practice in which an organization hires an external service to perform an essential business task.

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In the Time Zone: Australia Companies and Outsourcing to the Philippines

Magellan Solutions

This helps them maximize resources and expand profit margins, enabling companies to sustain themselves and the customers who do business with them. This has paved the way for the global outsourcing industry, which has grown exponentially in the Philippines over the last decade. Numerous options in Philippine outsourcing.