VXI

MARCH 2, 2023

For credit unions, the word “outsourcing” has historically evoked feelings of angst and knee-jerk reactions, especially when used in conjunction with the member experience. More often than not, this can be traced back to legacy operating models and preconceived notions that outsourcing erodes service quality.

Outsourcing 52

Outsourcing Co-Sourcing Third Party Outsourcing Robotics Process Automation 52

VXI

MARCH 2, 2023

For credit unions, the word “outsourcing” has historically evoked feelings of angst and knee-jerk reactions, especially when used in conjunction with the member experience. More often than not, this can be traced back to legacy operating models and preconceived notions that outsourcing erodes service quality.

Outsourcing 52

Outsourcing Co-Sourcing Third Party Outsourcing Robotics Process Automation 52

Customer Serv Outsource Smarter

DECEMBER 16, 2022

If 2020 and 2021 were years of change, transformation, and tumult in the business process outsourcing (BPO) world, how do we describe 2022 ? Many businesses told us that 2022 was a down year and a time of uncertainty. Expect brands to seek new BPO outsourcing markets throughout 2023 and beyond.

BPO 52

BPO Outsourcing Nearshoring Call Center 52

Pure Moderation

FEBRUARY 21, 2022

Robots, drones, and self-driving vehicles need AI trained on reliable data to achieve higher levels of autonomy and the truth is, firms are struggling to source enough high-quality data to fully develop these types of AI projects. Many firms outsource the task to service providers to get everything done on time and within budget.

Co-Sourcing 52

Co-Sourcing Out-Tasking Right-Sizing Collaborations 52