Business Development Customer Service Offshoring Right-Sizing 
Magellan Solutions
MARCH 13, 2024
Did you know companies embrace offshoring and outsourcing to improve efficiency and cut costs? However, when it comes to the offshoring vs outsourcing debate, it’s crucial to understand the distinction between these two approaches and decide which best aligns with your business’s needs. What is Offshoring?
Magellan Solutions
MAY 2, 2024
As the global economy becomes increasingly interconnected, the appeal of outsourcing offshore has soared. Companies increasingly turn to offshore providers for talent, expertise, and cost-efficiency. Outsourcing offshore requires careful consideration of data security, cultural differences, and regulatory compliance.
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Magellan Solutions
MARCH 26, 2024
Outsourcing Customer Service: The Smart Move for SMEs So you’re a business owner, always on the edge trying to keep up with the competition. Sure, you know it’s the happy customers that matter, but doesn’t customer service management look like a time-consuming skydive into a pool with no bottom?
Magellan Solutions
MARCH 9, 2021
Factors You Should Know About Customer Service Outsourcing. Customer service outsourcing is a strategy to improve customer retention. Top businesses succeed due to a lot of reasons and among them is good customer service. But how do we gauge that customer service plays a vital role in business?
Magellan Solutions
JULY 4, 2021
Hiring Agents from Happy Customer Service Outsourcing Companies Will Bring Tremendous Advantage for Your Business. 56.14% of customers expect to talk to friendly customer service agents every time they call a business. Medium-sized call centers: 37%. Large-sized call centers: 44%.
Magellan Solutions
OCTOBER 28, 2021
In addition to that, BPO companies that provide this type of services are well-equipped to handle any call volume, 24/7/365. . These outsourced staff are often well-trained to handle basic customer service and inquiries. We use the best CRM tools to ensure our service delivery stays top quality, no matter what your requirements.
Magellan Solutions
SEPTEMBER 10, 2019
A call center provider handles all customer requests from inquiries, bookings to refunds, inbound to outbound, catering to businesses of all shapes and sizes. Inbound calling services help you with incoming messages from customers. Inconsistent service. And other customer service-related concerns.
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