Magellan Solutions

SEPTEMBER 24, 2020

At some point, you’ll need to let go of administrative tasks and allot most of your energy and resources on your core business. In this article, you’ll find out when exactly should you outsource your inbound call center and how to do it right. The main role of an inbound call center is to provide quality customer service.

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Magellan Solutions

DECEMBER 5, 2019

Businesses from the United States are the biggest clients of most outsourcing companies in the Philippines. In most cases, they outsource contact center services , software development , and other back office tasks. As a multinational telecommunications company, it subcontracts its customer service and technical support.

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Magellan Solutions

JULY 17, 2021

Meanwhile, 48% of insurers feel that scarcity of agents’ key skills affects their quality standards and customer experience. . Thus, they will look for an offshore insurance process outsourcing provider to lend them industry experts. Below are some of the tasks and responsibilities of an insurer: Reviewing claim submissions.

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Magellan Solutions

SEPTEMBER 10, 2019

Call center outsourcing is a business activity of subcontracting call center services like customer care and sales-related tasks. A call center provider handles all customer requests from inquiries, bookings to refunds, inbound to outbound, catering to businesses of all shapes and sizes. Defective products.

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Magellan Solutions

MAY 23, 2021

5 Reasons Why Shared Inbound Call Center Services Are Excellent for SMEs. Having your own inbound call center services provide tons of benefits for your company. That is why more than 60% of US companies are outsourcing their services to offshore countries. per hour for a shared service call center. 20 per hour.

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Magellan Solutions

JULY 5, 2021

It’s already a given fact that call center Philippines offers the most affordable pricing without compromising the quality of the service. After all, low pricing is the main reason why business owners choose to outsource their function to an offshore BPO company. Endless Development. Customer service.

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Magellan Solutions

APRIL 25, 2023

In that way, your employees can focus on core business tasks without compromising excellent customer service. Pros of Free Answering Service Cost-effective option for small businesses You can save money because you only pay for the answering services you need.

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Magellan Solutions

MAY 21, 2021

What is truly happening in eCommerce Outsourcing is you are sharing the duties that you cannot handle on the hands of someone more fit to accomplish those tasks. They might not work directly for you, but they must follow your goals and help your business in certain areas to grow. Sub-service. Customer Service.

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Magellan Solutions

JUNE 21, 2021

Before you look for a call center service provider with a cloud-based platform, check these advantages first and assess if this is applicable for your business. This is one of the main reasons why many businesses outsource their functions. However, you can actually save more by moving your tasks to a cloud-based server.

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Magellan Solutions

SEPTEMBER 20, 2021

Outsourcing your non-core tasks, for whatever reason, might free up time and money to help you expand your company. Most Fortune 500 companies outsource their processes and tasks to offshore locations. Furthermore, if outsourcing BPOs is a strategic move you consider helpful, how can businesses get the most out of it?

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Premier BPO

AUGUST 19, 2021

Below you will find a categorized vocabulary of Outsourcing Terms and general business terminology applied across multiple industries today: Outsourcing Definitions. The practice of contracting out or delegating to an external or third-party company for resources or services to perform your internal day-to-day company functions.

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Magellan Solutions

JUNE 6, 2021

Before dealing with an outsourced phone support provider, you should check what kind of contract they have for your business. Looking for an affordable and quality outsourced phone support provider is a hard task because you need to compare a lot of BPO companies. Let’s check it out: Per Minute Package.

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