Magellan Solutions

MARCH 26, 2024

Outsourcing Customer Service: The Smart Move for SMEs So you’re a business owner, always on the edge trying to keep up with the competition. Sure, you know it’s the happy customers that matter, but doesn’t customer service management look like a time-consuming skydive into a pool with no bottom?

Customer Service 52

Customer Service BPO Service Nearshoring 52

Magellan Solutions

JULY 4, 2021

Hiring Agents from Happy Customer Service Outsourcing Companies Will Bring Tremendous Advantage for Your Business. 56.14% of customers expect to talk to friendly customer service agents every time they call a business. Medium-sized call centers: 37%. Large-sized call centers: 44%.

Customer Service 52

Customer Service Outsourcing Call Center Service 52

Magellan Solutions

MARCH 9, 2021

Factors You Should Know About Customer Service Outsourcing. Customer service outsourcing is a strategy to improve customer retention. Top businesses succeed due to a lot of reasons and among them is good customer service. But how do we gauge that customer service plays a vital role in business?

Customer Service 52

Customer Service Outsourcing Service Offshoring 52

Influx

APRIL 18, 2024

54% of businesses rely on third-party vendors to augment their customer service. Customer support can be a lot to manage in-house. Organizations of all sizes are turning to on-demand support to rapidly scale and deliver world-class experiences at a fraction of the cost.

Customer Support 52

Customer Support Nearshoring BPO Outsourcing 52

Magellan Solutions

MAY 2, 2024

By leveraging global talent, you can assemble the right team to support your business needs, regardless of geographical location. Understanding these challenges can help you make a more informed decision about whether it’s the right approach for your business. Outsourcing specific tasks provides more flexibility.

Offshoring 52

Offshoring Outsourcing Right-Sizing Call Center 52

Magellan Solutions

JANUARY 22, 2024

Running a small-medium enterprise today means constantly looking for outsourced business solutions to improve the business and keep up with the competition. Understanding Outsourced Business Solutions: A Strategic Approach Strategic outsourcing involves contracting a third-party service provider to manage specific functions and tasks.

Outsourcing 52

Outsourcing BPO Out-Tasking Business Process Outsourcing 52

Magellan Solutions

MARCH 13, 2024

We will explain the differences between offshoring and outsourcing and offer expert advice to help you make the right choice. Maximize cost savings and efficiency with this guide on strategic offshoring or outsourcing for small businesses and big players alike. It provides flexibility and cost control. What is Offshoring?

Offshoring 105

Offshoring Outsourcing Out-Tasking Labor Costs 105