Redial

DECEMBER 15, 2022

Nearshore and offshore are terms that have come to define one of the biggest decisions companies make when it comes to outsourcing. Should they outsource their work to another company in another country, or should they do it themselves? What does outsource through nearshore/offshore means? Want to talk with?

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Magellan Solutions

MARCH 26, 2024

Outsourcing Customer Service: The Smart Move for SMEs So you’re a business owner, always on the edge trying to keep up with the competition. Sure, you know it’s the happy customers that matter, but doesn’t customer service management look like a time-consuming skydive into a pool with no bottom?

Customer Service 52

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Magellan Solutions

MAY 6, 2024

However, choosing a suitable outsourcing model can feel overwhelming with many options. This article will help you understand the different ways you can outsource tasks. Whether you want someone else to handle customer service, improve your technology systems, or get expert help, there’s a perfect outsourcing option.

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Influx

APRIL 18, 2024

54% of businesses rely on third-party vendors to augment their customer service. Customer support can be a lot to manage in-house. To help you narrow down your choices and prevent a bad outsourcing experience, we’ve created a list of the 5 best SaaS customer support companies.

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NoonDalton

FEBRUARY 20, 2023

Here are the top reasons to consider outsourcing and offshoring: It’s less expensive: As the cost of living in nations that outsource tends to be significantly cheaper, save money on salaries and other labor-related expenses. Focus your attention on business development: Expand your enterprise rather than merely paying for it.

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Transparent BPO Outsourcing

AUGUST 3, 2023

By Lafayette Moran | VP, Business Development August 2023 In a world where AI is disrupting the traditional customer service landscape, brands are leveraging it to reduce the need for live agent interaction. However, there are still many instances where customers require human assistance in resolving complex issues.

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Premier BPO

AUGUST 19, 2021

The practice of contracting out or delegating to an external or third-party company for resources or services to perform your internal day-to-day company functions. E.g. IT Support, Customer Care, Contact Center, Accounting, etc. Business Process Outsourcing (BPO). Recruitment Process Outsourcing (RPO).

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