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Shared Service Center: Why the Philippines Is the Best Option?

Magellan Solutions

Filipinos have earned a spot for providing excellent BPO services. No wonder western countries like the United States and Australia chose to outsource customer services and technical support to them. The influx of BPOs increases yearly, extending from large contact centers to home-based BPOs.

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When Do You Need to Outsource a Call Center

Magellan Solutions

This can lead to increased efficiency, cost savings, and improved quality of work. If you’re wondering if outsourcing is a viable option for your company, check this out! With this, it’s essential to prioritize customer service as soon as possible. They use tools and software specifically designed for a specific task.

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Comparing Outsourcing Quotes: 8 Things to Look Out For

Magellan Solutions

8 Things to Look Out For Before selecting an outsourcing company, there are a lot of factors to keep an eye out for. In this article, we will discuss why businesses outsource their tasks and what factors you should consider when comparing outsourcing quotations. Why do Businesses Outsource?

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List of Companies That Outsource Call Centers

Magellan Solutions

The management believed that it would help the company in reducing costs while maintaining and enhancing the quality of customer service. The financial institution has its shared services and many other regional hubs in the Philippines. HSBC Holdings. American Express. Procter & Gamble .

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Companies That Outsource Call Center Operations

Magellan Solutions

The management believed that it would help the company in reducing costs while maintaining and enhancing the quality of customer service. The financial institution has its shared services and many other regional hubs in the Philippines. HSBC Holdings. American Express. Procter & Gamble .