BPO, Nearshoring and Sourcing - Global Sourcing Brief

A look into the BPO & nearshore industry in times of global financial concern

Redial

OCTOBER 14, 2022

BPO and its role in the face of speculation and fear: The services provided through outsourcing and nearshore have made it possible for several companies and businesses related to the sectors, as mentioned earlier, to maintain production levels, including current jobs to date. Image by pikisuperstar on Freepik. You can contact us.

Nearshoring

Nearshoring BPO E-Commerce Business Process Outsourcing

Mexico Remains the Best Nearshore Value in the Americas

Redial

MARCH 24, 2021

In the view of Redial BPO, there is huge value in consistency. Of late, there have been rumblings that Mexico may have had its day, and that other CX destinations in the American nearshore are ramping up to take its place. One of the reasons for Mexico’s BPO resiliency is the country’s legacy as a contact center delivery destination.

Nearshoring

Nearshoring BPO Advisory Offshoring

New Report – Offshore BPO Confidence Index 2022

Intelligent Sourcing

DECEMBER 6, 2022

Ryan Strategic Advisory, in partnership with Cognitive Copy, is pleased to announce the publication of The Offshore BPO Confidence Index 2022. This document encapsulates the soundings of country managers in 17 different offshore and nearshore delivery points. Executives participating in this study assessed their respective […].

Offshoring

Offshoring BPO Advisory Nearshoring

BPO Outsourcing Trends in 2023: What Should We Expect?

Customer Serv Outsource Smarter

DECEMBER 16, 2022

If 2020 and 2021 were years of change, transformation, and tumult in the business process outsourcing (BPO) world, how do we describe 2022 ? So, what’s in store for 2023 in our beloved BPO industry? Nearshore and offshore growth. expect nearshore and offshore growth to continue. Was it more of the same? Here we go….

BPO

BPO Outsourcing Nearshoring Call Center

How Do Companies Benefit From BPO Companies? 9 Must-Read Reasons

Pure Moderation

OCTOBER 31, 2022

Business process outsourcing, or BPO, has shown tremendous promise for many businesses worldwide. Fortune 500 organisations are no strangers to BPO services. Which begs the question: “How do companies benefit from BPO companies?” Source: Pexels. Offshore and nearshore outsourcing are two popular options.

BPO

BPO Business Process Outsourcing Data Entry Offshoring

SIG 2023 Global Executive Summit

Everest Group

JULY 28, 2023

Should we consider new locations onshore, nearshore, or offshore? In-Person Event SIG 2023 Global Executive Summit October 16 - 18, 2023 | Scottsdale, AZ Everest Group is a proud sponsor of SIG’s 2023 Global Executive Summit , taking place from October 16 – 18, 2022 at the Omni Scottsdale Resort & Spa at Montelucia, in Scottsdale, AZ.

Nearshoring

Nearshoring Offshoring BPO Sourcing

SIG 2023 Global Executive Summit

Everest Group

JULY 28, 2023

Should we consider new locations onshore, nearshore, or offshore? In-Person Event SIG 2023 Global Executive Summit October 16 - 18, 2023 | Scottsdale, AZ Everest Group is a proud sponsor of SIG’s 2023 Global Executive Summit , taking place from October 16 – 18, 2022 at the Omni Scottsdale Resort & Spa at Montelucia, in Scottsdale, AZ.

Nearshoring

Nearshoring Offshoring BPO Sourcing

The 5 best SaaS customer support companies

Influx

APRIL 18, 2024

Jump ahead: Influx Helpware Ascensos SkyCom RPM BPO Essential considerations for outsourcing SaaS customer support SaaS customer service outsourcing The 5 best SaaS customer support companies 1. To help you narrow down your choices and prevent a bad outsourcing experience, we’ve created a list of the 5 best SaaS customer support companies.

Customer Support

Customer Support Nearshoring BPO Outsourcing

On the Cusp or Not: Six Front Office BPO Locations to Watch

Future of Sourcing

JUNE 12, 2018

The reality is that with unemployment rates in key demand markets at near-record lows, the ability to source qualified, motivated talent needs to be done both domestically and in overseas locales. This is a dynamic that may be the source of political dispute but for those on the front line of delivery, it is simply a fact of life.

BPO

BPO Offshoring Nearshoring Contact Center Outsourcing

The Glossary of Outsourcing Jargon by Premier BPO

Premier BPO

AUGUST 19, 2021

To help with that, Premier BPO has created our very own collection of Outsourcing terms to help anyone easily converse like an expert. . Business Process Outsourcing (BPO). Co-Sourcing. Nearshoring. Contracting services or a country or region near to the location of the domestic company is nearshoring.

BPO

BPO Outsourcing Offshoring Call Center

Whatever You Call It, Outsourcing to Puerto Rico Is a “Shore” Thing for U.S. Businesses

Future of Digital Sourcing Nearshoring

FEBRUARY 26, 2019

…nearshoring may be a better term. businesses – the cost benefits of offshoring and the productivity benefits of nearshoring, on-shore. From IT and software development, to pharma and medical device manufacturing, business process outsourcing (BPO) has become a major economic driver for the island. But as a U.S.

IT Outsourcing

IT Outsourcing Nearshoring Outsourcing Offshoring

Exploring South Africa’s CX Services Potential: Your Gateway to Exceptional Customer Experiences

Everest Group

SEPTEMBER 14, 2023

With robust telecommunications and widespread internet connectivity, businesses can efficiently run contact center operations Impact sourcing focus: South Africa offers companies a chance to meet impact sourcing goals while remaining cost-effective.

Service

Service Impact Sourcing Contact Center Outsourcing Government

Major US Companies that Used Outsourcing to Recession-Proof Themselves

NoonDalton

FEBRUARY 20, 2023

Multisourcing In order to achieve business objectives, multisourcing refers to the methodical provisioning and blending of IT and business services from the best internal and external sources. Hubspot A software provider that consults other B2B sales firms as a reliable source for sales and marketing trends.

Outsourcing

Outsourcing Offshoring Manufacturing Sales

Analyst Relations Newsletter Q1 2022: Key Highlights from Custom Research

Everest Group

MARCH 14, 2022

A leading global IT/BPO service provider engaged Everest Group to assess the Global Business Service (GBS) market in offshore and nearshore locations (APAC, Central and Eastern Europe) and identify opportunities for business growth through GBS carve-outs, acquisitions, and high value engagements such as digital transformation.

Research

Research Nearshoring BPO Global Business Services

Egypt: A Safe Bet in the MEA Region in Unstable Times? | Blog

Everest Group

NOVEMBER 6, 2023

Moreover, Egypt is experiencing growing demand for BPO talent, surpassing other prominent offshore/nearshore locations, as illustrated below, which demonstrates its increasing delivery capabilities. This is primarily due to sharing the same time zone with Israel, which facilitates collaboration.

Nearshoring

Nearshoring Government Offshoring Banking