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When Do You Need to Outsource a Call Center

Magellan Solutions

In relation to this, during the pandemic, pharmaceutical companies such as Astra-Zenica have outsourced clinical research to CROs (Contract Research Organizations) to assist them with the drug development for the vaccines. Let us help you streamline your operations and improve work efficiency at a reduced cost.

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List of Companies That Outsource Call Centers

Magellan Solutions

The management believed that it would help the company in reducing costs while maintaining and enhancing the quality of customer service. Because of the high unit cost of its internal call centers, Entergy decided to outsource its customer care operations to an American BPO company. Procter & Gamble .

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Companies That Outsource Call Center Operations

Magellan Solutions

The management believed that it would help the company in reducing costs while maintaining and enhancing the quality of customer service. Because of the high unit cost of its internal call centers, Entergy decided to outsource its customer care operations to an American BPO company. Procter & Gamble .