Magellan Solutions

NOVEMBER 7, 2023

Let’s explore the signs of when do you need to outsource a call center. Outsourcing to a call center not only helps them with software development and customer service but it assists them in becoming flexible in their operations, especially during product launches and updates where they experience a peak in inbound calls.

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Call Center Outsourcing Pharmaceuticals Out-Tasking 52

Magellan Solutions

JULY 9, 2021

What are the different Philippines call center services and how much can you expect them to be? There are different services provided by call center. What do you get when you outsource inbound call center services ? Inbound Calling. Managing call center services inbound sales inquiries.

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Call Center Service BPO Customer Support 52

Magellan Solutions

JUNE 19, 2023

AI includes machine learning, natural language processing (NLP), and robots. AI makes use of the following technologies: Machine learning: It allows algorithms to gain knowledge from data and form judgments. Natural language processing: It enables computers to comprehend and translate human language.

Outsourcing 105

Outsourcing Out-Tasking Collaborations Call Center 105

Magellan Solutions

MARCH 19, 2024

IT and Technology Support A solid tech support system is super important for businesses that want to stay ahead. When that back office engine is humming smoothly, it translates directly into faster response times, orders arriving on time and point, and an all-around seamless journey for your customers.

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Out-Tasking Human Resources Data Entry Administrative 52