Magellan Solutions

JANUARY 26, 2024

Their blueprint teaches invaluable lessons for achieving agility and excellence in the BPO industry. The Magellan Playbook: Key Approaches for Enduring Success Magellan Solutions has refined a blueprint for excellence centered around client relationships, adaptability, and talent development. Let’s dive in!

BPO 52

BPO E-Commerce Right-Sizing Outsourcing 52

Magellan Solutions

MAY 2, 2024

The global BPO market is projected to reach $525 billion by 2030 , growing at over 9% annually. By leveraging global talent, you can assemble the right team to support your business needs, regardless of geographical location. One popular tactic is outsourcing to other countries to make operations more efficient.

Offshoring 52

Offshoring Outsourcing Right-Sizing Call Center 52

SourceFit

JULY 18, 2016

A growing number of small and medium-sized enterprises (SME) and new businesses are attracted to the outsourcing of certain services to optimize savings and business processes. Compared to larger companies that require board approval and deliberations, Araneta said that SMEs and new businesses are more open to outsourcing.

BPO 40

BPO Outsourcing Right-Sizing Business Process Outsourcing 40

Magellan Solutions

JULY 4, 2021

However, when you check the segmented attrition you can see where the problem is: Small-sized call centers: 17%. Medium-sized call centers: 37%. Large-sized call centers: 44%. As you can see, small-sized call centers offer lower attrition rate compared to medium-sized and large-sized contact center providers.

Customer Service 52

Customer Service Outsourcing Call Center Service 52

Magellan Solutions

OCTOBER 28, 2021

In addition to that, BPO companies that provide this type of services are well-equipped to handle any call volume, 24/7/365. . You can get a trained receptionist to make appointments for incoming patients, record and deliver new patient information, and forward emergency calls to the right practitioners. Emergency response coverage.

Service 52

Service Healthcare BPO Outsourcing 52

Magellan Solutions

OCTOBER 26, 2021

All these while keeping your data and information secure, of course with the right partner. . Like with Magellan Solutions , we focus on the project’s sustainability, regardless of size and duration of the project. Job security for in-house staff. This enables you to stay efficient and up to date with cutting edge technology.

Outsourcing 52

Outsourcing IT Outsourcing E-Commerce Cybersecurity 52