Zinnov

MAY 22, 2024

And talent is at the core of companies turbocharging the growth of their Global Capability Centers (GCCs). This situation requires companies to reduce costs while continuing to invest in digital technologies, especially with the advent of new technologies such as Generative AI.

E-Commerce 59

E-Commerce Engineering Manufacturing Sales 59

Pure Moderation

MAY 21, 2021

The cost of losing business to poor customer service amounts to several tens of billions each year, regardless of the size or sophistication of the organisation. Retail and eCommerce customer support – Retain your customers and keep them coming back for more. Back Office Betties customer service outsourcing.

Customer Service 94

Customer Service Outsourcing Service Customer Support 94

Zinnov

MARCH 27, 2024

Companies risk falling behind without bringing in diverse perspectives. Companies focusing only on local markets often adopt a single cultural viewpoint, leading to blindspots and groupthink. Companies then have to reduce costs, often by laying off employees at a time when local jobs are most scarce.

Offshoring 52

Offshoring Healthcare Labor Costs Retail 52