31 West
NOVEMBER 23, 2023
With rapid technological advancements rolling ever onwards, IT outsourcing service providers need to remain ahead of the curve. To adapt successfully, providers of IT service desk outsourcing in particular must recognize client needs that are shaped by these changes, identifying areas where they can add value or enhance their services.
Zinnov
OCTOBER 22, 2021
Nischay Mittal, Principal & Global Head — Automation/AI, Zinnov; Dushan Garg, Engagement Manager, Zinnov. An enterprise may have realized that there is a need for an Automation COE , maybe even built a few automations and defined some key objectives. Build Operate Transfer Model for an Automation COE.
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Future of Digital Sourcing Nearshoring
MARCH 20, 2022
The development of a basic chatbot to be used to automate customer service functions could average $15,000. With careful planning, the lines between remote and internal staff and outsourced partners will blur and simply become a unified team working toward a common destination – successful business outcomes.
Mercans
FEBRUARY 23, 2023
Important to highlight in this framing of trade-offs is the wide range of processing rules and reporting requirements needing to be addressed by the chosen software platform — or its outsourcing alternative, as well as on-going modifications and enhancements to deal with when an enterprise software customer.
SIG Speaks
APRIL 4, 2023
Risk Management - Leveraging Intelligent Automation Ability to auto-trigger risk assessments based on specific triggers (internal or external events concerning the third party), centrally manage all reviews with the ability smartly sense issues based on the third-party response.
Magellan Solutions
MAY 3, 2022
PFG is one of the US companies that outsource its inbound customer service. Capital One, an American bank holding company, points to automation as the reason why they are outsourcing call center jobs to offshore locations. . Despite its outsourcing activities, Amex is still considered as one of the best companies to work for.
Magellan Solutions
MAY 6, 2020
PFG is one of the US companies that outsource its inbound customer service. Capital One, an American bank holding company, points to automation as the reason why they are outsourcing call center jobs to offshore locations. . Despite its outsourcing activities, Amex is still considered as one of the best companies to work for.
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