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Are Investors Right to Be Nervous about CXM Providers? Well, It Depends! | Blog

Everest Group

In this blog, I will explain why, in answer to the question, “Are investors right to be nervous?” This, if true, would have a dramatic impact on traditional players Any sensible person looking at the factors I have outlined above would be right to be nervous about the future of traditional contact center players.

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IT Outsourcing Trends 2024 What to Expect in the Future

Groove Technology

The Impact of Artificial Intelligence and Automation The Role of AI in IT Outsourcing Artificial intelligence (AI) has been making waves in the technology industry, and its impact on IT outsourcing is undeniable. This means that businesses will not only outsource specific tasks but also entire processes and operations.

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A Practical Guide To AI Implementation Strategy For SMBs

Amzur

With the proliferation of data and technological maturity across industries, AI implementation has become a lynchpin in bringing new levels of automation, consistency, scalability, and reduced costs. Some may see an opportunity to leapfrog the competition by revamping their processes and delivering innovative applications and value faster.

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A cybersecurity primer for higher education

Hyland

Unfortunately, most universities’ legacy networks were never designed to accommodate the size, breadth and scale of this 21st-century operating model. Some such measures are “zero trust,” robotic process automation and low-code application development. Robotic process automation.

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RPA Challenges and Lessons Learned

SIG Speaks

SIG University Certified Intelligent Automation Professional (CIAP) program graduate Sharon Shao shares her experience with implementing RPA projects and describes the different challenges and lessons she has experienced. It results in duplicate work effort, disruptive processes, and employee frustration if not overcome.

Finance 40
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A Practical Guide To AI Implementation Strategy For SMBs

Amzur

With the proliferation of data and technological maturity across industries, AI implementation has become a lynchpin in bringing new levels of automation, consistency, scalability, and reduced costs. Some may see an opportunity to leapfrog the competition by revamping their processes and delivering innovative applications and value faster.

article thumbnail

A Practical Guide To AI Implementation Strategy For SMBs

Amzur

With the proliferation of data and technological maturity across industries, AI implementation has become a lynchpin in bringing new levels of automation, consistency, scalability, and reduced costs. Some may see an opportunity to leapfrog the competition by revamping their processes and delivering innovative applications and value faster.