Blue Ocean

JUNE 10, 2021

We took a deep look at recent data published by Ryan Strategic Advisory , surveying more than 600 contact center decision-makers. What’s the Outlook for Contact Center Budgets? It makes sense, then, that the next priority for businesses worldwide is cloud-based contact center solutions.

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Blue Ocean

JUNE 17, 2021

It keeps you close to your customers and ready to serve them with your exhaustive knowledge of your products or services. The newest publication from the Ryan Strategic Advisory reports on these challenges, which we explore below. Staffing for exceptional service agents represents another pain point for the in-house center.

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Future of Sourcing

JUNE 12, 2018

Fortunately for both providers and buyers of these services, there are destinations aplenty from which to choose. The global contact center offshore outsourcing space is not confined to th ose mature delivery points so frequently discussed, including the Philippines, India, Malaysia, Mexico and South Africa. is a reality.

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