Blue Ocean

JUNE 10, 2021

We took a deep look at recent data published by Ryan Strategic Advisory , surveying more than 600 contact center decision-makers. What’s the Outlook for Contact Center Budgets? It makes sense, then, that the next priority for businesses worldwide is cloud-based contact center solutions.

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Blue Ocean

JUNE 17, 2021

The newest publication from the Ryan Strategic Advisory reports on these challenges, which we explore below. We also took a look at how outsourcing your customer care to the right contact center partner may enable your organization to circumvent these obstacles without sacrificing commitment to your customers.

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Future of Sourcing

JUNE 12, 2018

The global contact center offshore outsourcing space is not confined to th ose mature delivery points so frequently discussed, including the Philippines, India, Malaysia, Mexico and South Africa. Honduras – The Central American outsourcing upstart continues its march toward prominence in the American nearshore.

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