Blue Ocean

JUNE 10, 2021

We took a deep look at recent data published by Ryan Strategic Advisory , surveying more than 600 contact center decision-makers. What’s the Outlook for Contact Center Budgets? How Can Contact Center Outsourcing Help? Read on to discover our perspective and insights.

Outsourcing 52

Outsourcing Contact Center Outsourcing Advisory Cybersecurity 52

Future of Sourcing

JUNE 12, 2018

In fact, in the most recent Ryan Strategic Advisory Front Office Omnibus Survey of over 350 enterprise contact center decision-makers, Bulgaria was ranked in the top ten most favored locations among UK respondents. The key for so many providers will be to determine what works best for their clients, and to decide accordingly.

BPO 52

BPO Offshoring Nearshoring Contact Center Outsourcing 52

Blue Ocean

JUNE 17, 2021

The newest publication from the Ryan Strategic Advisory reports on these challenges, which we explore below. We also took a look at how outsourcing your customer care to the right contact center partner may enable your organization to circumvent these obstacles without sacrificing commitment to your customers.

Outsourcing 59

Outsourcing Out-Tasking Advisory Nearshoring 59