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PACE New Features: Queue Live View Dashboard, Customizable Roles and Permissions, and More!

Perficient Digital Transformation

MAY 31, 2022

Administrators can now create tailored permissions that map to typical roles in a contact center. For example, Administrators can create custom roles for Supervisors that limit their access to the Agent Console and specific Dashboards, as usually Supervisors should not make changes to the underlying points of integrations.

Administrative 69
Administrative Out-Tasking Flexibility Managed Services 69
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How e-Services Transformed Government Processes & Systems This 2021

Magellan Solutions

JULY 13, 2021

Government Tasks & Why E-services Are Needed For Them. E-service innovations during Covid-19 stemmed from the urgent need to share information about the virus. In a crisis situation, it becomes more important than ever to reach out to vulnerable groups in society, respond to their needs, and ensure social stability.

Government 40
Government Service Call Center Accounting 40
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