Blue Ocean

OCTOBER 4, 2023

And how do offshore solutions, interpreters, and texting play a role? And what about offshore? Without it, you risk taking a hit to your CSat scores, your brand loyalty, and your bottom line. But what mix of live agents versus AI is best for your business? But what’s the best approach? We cover all that and more below.

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Customer Support Nearshoring Offshoring Contact Center Outsourcing 103

Magellan Solutions

JULY 8, 2021

Top Contact Center Outsourcing Companies & The Challenges Faced From The Risks. There’s no doubt that COVID-19 has disrupted call center services outsourcing operations on multiple levels. With the future still uncertain, traditional contact center labor models won’t be enough to recoup what’s been lost.

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Call Center Contact Center Outsourcing Out-Tasking Outsourcing 40

Magellan Solutions

SEPTEMBER 10, 2019

Anything initiated through calls belongs on voice accounts. Chat and email services fall under non-voice call center operation. Call center outsourcing services can also be a short-term or a long-term partnership. You can hire a call center during the holidays or after advertising your product or service.

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Call Center Outsourcing Contact Center Outsourcing Out-Tasking 49

Blue Ocean

JUNE 17, 2021

Business continuity made the top of the list of pressure points for in-house contact centers this year—but that’s not altogether surprising on account of the pandemic. One interesting highlight of the past year was the ability of onshore and nearshore providers to maintain contact center readiness versus offshore providers.

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