Everest Group

MAY 16, 2022

Activity in offshore locations experienced an increase, providing evidence of post-COVID economic recovery, particularly in India and China; however, offshore activity has not yet reached pre-COVID levels. Notable Global Services Trends in Q3 2021: North America experienced a decrease in its share of outsourcing deals.

Offshoring 40

Offshoring Sourcing Outsourcing Global Business Services 40

Future of Digital Sourcing Nearshoring

FEBRUARY 18, 2020

Increased digitalization in Latin America is a significant driver of this growth, and GSMA predicts that mobile penetration among adults will soon total 490 million mobile Internet subscriptions by 2025. Tags: Latin America Business Process Outsourcing (BPO) Offshoring Nearshoring. Region: Latin America/Caribbean

E-Commerce 52

E-Commerce Banking Nearshoring Research 52

Everest Group

MAY 10, 2022

trillion by 2025 and $2.5 Enterprise buyers of CX services are keen to balance their locations portfolio to manage business continuity risks for nearshore and offshore services. South Africa (for non-voice Finance & Accounting) and Morocco (for voice-based services) offer cost savings of 40-60% over source geographies.

Service 52

Service Third Party Outsourcing Government Regulations 52