Everest Group

MAY 9, 2024

The revolutionary integration of digital CX solutions is significantly transforming customer experience service delivery. While benchmarks like Average Handling Time (AHT), First Call Resolution (FCR), and other Service Level Agreements (SLAs) have been integral, the current era demands a recalibration.

Service 59

Service Collaborations Outsourcing Services Contracting 59

IBM Services

FEBRUARY 19, 2024

from 2024 to 2032. The net effect of data-driven business transformation is increased compliance, productivity and effectiveness via automation across different business units, such as sales, marketing and services. This leads to revenue uplift through opportunities to create new services and channels. Improved user experience.

Analytics 68

Analytics Banking Sourcing Automation 68

IBM Services

JANUARY 30, 2024

Increasingly, enterprise organizations are adopting a multicloud approach—the use of cloud services from more than one cloud vendor—to optimize performance, control costs and prevent vendor lock-in. billion in 2024, up from $563.6 to total $678.8 billion in 2023. Webex or Slack) hosted over the public internet.

Regulations 98

Regulations Flexibility Automation Healthcare 98