Blue Ocean
JULY 20, 2023
Since 2020, though, the process looks more like one of these scenarios: All the vendor meetings, pitching, and negotiating is done through virtual meetings. In the olden days (pre-2020,) vendor meetings frequently involved calling into a conference line. In-person negotiations with successful bidder.
Blue Ocean
MARCH 7, 2024
Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Contact Center Outsourcing Provider of the Year” category in the 18 th annual Stevie ® Awards for Sales & Customer Service. The company received a Bronze Stevie in 2017, a Silver Stevie in 2019, and another Silver Stevie in 2020.
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Blue Ocean
MARCH 7, 2024
Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Contact Center Outsourcing Provider of the Year” category in the 18 th annual Stevie ® Awards for Sales & Customer Service. The company received a Bronze Stevie in 2017, a Silver Stevie in 2019, and another Silver Stevie in 2020.
Blue Ocean
APRIL 16, 2024
Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. The company received a Bronze Stevie in 2017, a Silver Stevie in 2019, and another Silver Stevie in 2020.
Blue Ocean
APRIL 16, 2024
Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. The company received a Bronze Stevie in 2017, a Silver Stevie in 2019, and another Silver Stevie in 2020.
Blue Ocean
JUNE 10, 2021
What’s the Outlook for Contact Center Budgets? From consumers to small businesses to enterprise organizations, there’s no denying that wallets were squeezed in 2020 as the height of the pandemic took its toll. For contact centers, things got tight as many saw a sustained drop in contact volume.
Blue Ocean
JULY 13, 2023
However, along with everything else in the world, the pandemic forced them to cancel the 2020 event. Every year, this national sports association holds their annual pro championships. In 2021, the championship went forward but with many restrictions. By 2022, fans were starved for action.
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