Customer Serv Outsource Smarter

DECEMBER 16, 2022

If 2020 and 2021 were years of change, transformation, and tumult in the business process outsourcing (BPO) world, how do we describe 2022 ? So, what’s in store for 2023 in our beloved BPO industry? but this was during a time when BPOs could pay $12-$13 hourly wages to call center employees — those days are long gone.

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BPO Outsourcing Nearshoring Call Center 52

VXI

JUNE 28, 2021

During the Business Process Outsourcing (BPO) boom at the onset of the 21 st century, geographic options for outsourcing have also increased as companies recognized the potential of hiring skilled and enthusiastic employees from countries other than their own. Hence the increased need for nearshore outsourcing.

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Nearshoring Outsourcing Offshoring Business Process Outsourcing 52

Everest Group

MAY 18, 2022

The planned merger announced last month between Konecta, the leading provider of Spanish-speaking Customer Experience solutions, with Italy-based customer management provider Comdata will create the sixth-largest player by revenue in the customer experience Management (CXM) BPO sector. Future outlook for the CXM market.

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Business Process Outsourcing BPO Marketing E-Commerce 52

Future of Sourcing

JUNE 12, 2018

Upstart locations driving offshore competition. The global contact center offshore outsourcing space is not confined to th ose mature delivery points so frequently discussed, including the Philippines, India, Malaysia, Mexico and South Africa. Egyptian BPO 2.0 is a reality.

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Future of Digital Sourcing Nearshoring

FEBRUARY 26, 2019

It’s not really offshoring from the U.S.…nearshoring …nearshoring may be a better term. businesses – the cost benefits of offshoring and the productivity benefits of nearshoring, on-shore. global Business Process Outsourcing (BPO) market will reach approximately $220 billion by 2020.

IT Outsourcing 52

IT Outsourcing Nearshoring Outsourcing Offshoring 52

Everest Group

NOVEMBER 6, 2023

Moreover, Egypt is experiencing growing demand for BPO talent, surpassing other prominent offshore/nearshore locations, as illustrated below, which demonstrates its increasing delivery capabilities. This is primarily due to sharing the same time zone with Israel, which facilitates collaboration.

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Blue Ocean

JUNE 17, 2021

Ensuring your customer support center is up and running, no matter what, is a daunting task and the pandemic of 2020 made that clearer than ever before. One interesting highlight of the past year was the ability of onshore and nearshore providers to maintain contact center readiness versus offshore providers.

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