Metasource

APRIL 4, 2023

has been decreasing since 2018 – yikes. It has dropped by 5% between 2018 and 2022, which is the steepest recorded drop in 28 years. Automation technology reduces operational costs for organizations by minimizing the amount of time employees waste on repetitive tasks.

Automation 52

Automation Robotics Process Automation Out-Tasking Reduced Costs 52

Magellan Solutions

MARCH 13, 2024

Cost Savings Tapping into lower labor costs in offshore regions allows companies to reduce expenses and improve their bottom line. Instead of handling it all in-house, Amazon decided to tap into the incredible talent pool in South Africa by outsourcing its call center operations to several specialized companies there.

Offshoring 105

Offshoring Outsourcing Out-Tasking Labor Costs 105

Magellan Solutions

FEBRUARY 2, 2022

As the top call center country of the world , the Philippines continuously impress global leaders because of its educated workforce, efficient labor practices, industry expertise, low labor cost, and strategic location. 2018 : CCAP data showed that the number of BPO jobs grew by 5.1% Cheaper labor and operational costs.

Call Center 75

Call Center BPO Government Outsourcing 75