Magellan Solutions

JUNE 15, 2021

Here’s the attrition rate of an employee according to their job position: Entry-level – 27%. Employees committed to their job provide a positive and more upbeat customer service experience. . As a result, it provides a better relationship between your business and consumers. Average Attrition Rate for the BPO Industry.

Customer Service 52

Customer Service BPO Outsourcing Call Center 52

Magellan Solutions

MAY 11, 2021

Lots of consumers lost their jobs because of the pandemic. Although the mortgage rate’s trend is in a downward spiral since 2018, it is on its lowest during the pandemic. Good thing is that you can also outsource your back-office to an offshore company. KPIs will guide you and monitor the progress of your business with us. .

Outsourcing 52

Outsourcing BPO Call Center Banking 52

Magellan Solutions

MAY 21, 2021

But in contradiction, BPO takes risks for your business more than it can provide it. Then the offshore outsource partners can still keep working on their assignments. Hence, the business flow was never interrupted, and customers can still expect high-quality service to continue. Please fill out the contact form below.

Outsourcing 52

Outsourcing BPO Call Center Out-Tasking 52