Magellan Solutions

JUNE 15, 2021

While pricing and services are important factors, you should also consider the attrition or turnover rate of the BPO company. This will give you an idea how long an agent can work for your business. Here’s the average attrition rate of the BPO industry in the past decade: Year. Average Attrition Rate for the BPO Industry.

Customer Service 52

Customer Service BPO Outsourcing Call Center 52

Magellan Solutions

MAY 2, 2024

The global BPO market is projected to reach $525 billion by 2030 , growing at over 9% annually. Google started offshoring in 2011 when it sent 1,000 customer support jobs for its AdWords product to contact centers worldwide. For its software development work, Google partnered with Cognizant, which has offices in the US and India.

Offshoring 52

Offshoring Outsourcing Right-Sizing Call Center 52

Magellan Solutions

FEBRUARY 26, 2022

While anyone can hire outsource services, it’s a challenge to find a reliable and proven BPO company as everyone claims to be ‘the best’ or ‘the top’. . Countries are competing to maximize this huge potential to provide quality jobs to its people through outsourcing. Million people working in the BPO sector. They have about 1.1

Outsourcing 40

Outsourcing BPO Government Global Outsourcing 40

Magellan Solutions

FEBRUARY 16, 2018

A 2015 Business Development Bank of Canada research paper entitled, “SMEs and Growth: Challenges and Winning Strategies” also found out from their survey findings that 64 percent consider rising operating costs as a major challenge facing SMEs’ growth. How much can business owners save through outsourcing?

Outsourcing 53

Outsourcing Data Entry Payroll Human Resources 53