article thumbnail

Everything You Need to Know About the Philippine Call Center Industry

Magellan Solutions

As the top call center country of the world , the Philippines continuously impress global leaders because of its educated workforce, efficient labor practices, industry expertise, low labor cost, and strategic location. 2005 : The Philippine BPO industry contributed 2.4% Cheaper labor and operational costs.

article thumbnail

Customer Service Outsourcing Vs In-House Support Team: What Should You Choose?

Magellan Solutions

Significantly Reduce Operational Cost in Customer Service Outsourcing. Offshoring call center agents can give you a comfortable adjustment in labor costs. You can save up to 70% of labor fee by outsourcing customer support to a service provider. It is a large amount that you can use for business expansion. .