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Everything You Need to Know About the Philippine Call Center Industry

Magellan Solutions

When businesses discuss outsourcing initiatives, it always comes down to markets specializing in BPO services like the Philippines. The Philippines has always been in a tight race with India as the best BPO services provider in the world. 2000 : The BPO industry contributed 0.075% to the country’s GDP. billion by 2022.

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The Road To Pioneering 2 Decades Of Philippines Call Center Outsourcing

Magellan Solutions

By 2003 , call center outsourcing philippines and worldwide bpo companies consisted of 5,320 call centre operations. . By this time, Magellan Solutions had started to open its own doors in 2005. . We are considered more of a generalist BPO company for SMEs. A BPO provider’s location impacts the: Available languages.

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Customer Service Outsourcing Vs In-House Support Team: What Should You Choose?

Magellan Solutions

Significantly Reduce Operational Cost in Customer Service Outsourcing. Offshoring call center agents can give you a comfortable adjustment in labor costs. You can save up to 70% of labor fee by outsourcing customer support to a service provider. You can arrange an agreement with BPO companies on how many agents you need.

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21 Reasons Why Not To Outsorce Customer Service Philippines

Magellan Solutions

Most BPO companies in the country offer 24/7/365 schedules to guarantee that there will always be someone even when your in-house team clocks out for the day. But after years in the industry, BPO agencies have understood the importance of hiring and training with quality. What’s in it for you? Loss of Brand Image. Weather/Season.