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When Do You Need to Outsource a Call Center

Magellan Solutions

They first delegated their technical support in India as early as 2004. Expert Assistance If a particular skill needed in business operations isn’t available internally, outsourcing to subject matter experts is a cost-efficient way for businesses to access it. They use tools and software specifically designed for a specific task.

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Why the Philippines is a Primary Outsourcing Destination

NoonDalton

In the Philippines, the first contact center for business process outsourcing (BPO) was constructed in 1992. Cost Efficient Labor Cost savings are the most alluring advantage of outsourcing to the Philippines. The BPO industry in the nation now accounts for 10% of the global market, a threefold rise since 2004.

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10 Big Companies That Outsource to India and Their Struggles

Magellan Solutions

It is because its BPO is the fastest-growing segment of the IT industry. One of them is the low labor cost. The purpose of outsourcing was the movement of work to cheaper labor in Indian markets. Microsoft is still in tight partnership with the Indian BPO industry. American Express . General Electric (GE) .