2001 BPO Outsourcing Service 
Raya Contact Center
APRIL 19, 2024
Cairo, Egypt, 17th of April 2024: Raya Customer Experience (RCX), a leading BPO company, is pleased to announce the appointment of Alaa ElKhishen as its new Chief Executive Officer (CEO), effective April 2024. Alaa has continually showcased his proficiency in driving operational efficiency and strategic growth.
Pure Moderation
MAY 21, 2021
Which customer service outsourcing company is the best? For many small to medium (and larger) sized enterprises, outsourcing is no longer just an option to consider, as much as it is an absolute necessity in terms of growth and survival. In no aspect of the business is this truer than in the area of customer service.
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Raya Contact Center
SEPTEMBER 28, 2022
Everest Group is a US-based leading global research firm that shares insights on BPO , IT, business processes , and engineering services. The PEAK Matrix® assessment measures service and technology providers’ overall capabilities and the impact they create in the market. .
Magellan Solutions
MAY 21, 2019
For years now, the Philippines have been listed as one of the best countries to outsource BPO services from. It has maintained its crown as the number one country that offers great call center services for various businesses across the world. When did BPO start in the Philippines? billion) in revenue.
Magellan Solutions
DECEMBER 11, 2023
Now, picture this: it’s 2001, and Frederick works in a call center called Etelecare. In the early 2000s, call centers were booming, and Etelecare was creating waves in the BPO industry. Frederick thought, “How about a BPO business focusing on the economy’s unsung heroes: small and medium-sized businesses (SMEs)?”
Magellan Solutions
MARCH 4, 2020
The outsourcing industry of India has experienced rapid growth over the years. When outsourcing minor business aspects, companies would consider India. In a recent survey conducted in the USA, 85% of American companies that outsource to India deploy their non-core business processes. American Express .
Raya Contact Center
OCTOBER 3, 2021
In addition, RCX was awarded in two corporate categories, which were Best in Customer Service and Best Home/Remote Agent Program, presented by Maggi Dewedar, Director of Support Functions. The PEAK Matrix assessment measures service and technology providers’ overall capabilities and the impact they create in the market.
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