What Is The Difference Between IT Help Desk And Technical Support?
31 West
DECEMBER 14, 2022
So, help desk agents may be required to know all about the ins and outs of the business, covering a broad range of topics at a basic level. For example, one may involve tech support in major technical problems, like when an application is not working as expected, the printers have stopped working, or when a server goes down.
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