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Building Global Centers of Excellence (CoEs) in GBS Organizations to Drive the CEO Agenda

Everest Group

JANUARY 3, 2022

This CoE is dedicated to cultivating these initiatives within the enterprise and deploying and scaling technologies like robotic process automation (RPA) and intelligent automation (IA).

Robotics Process Automation 52
Robotics Process Automation Automation Global Business Services Finance 52
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Generative AI as a catalyst for change in the telecommunications industry

IBM Services

SEPTEMBER 19, 2023

Here are some ways AI can contribute to transformation in the telco ecosystem: Customer Lifecycle Management and service innovation The job of managing customer relationships is traditionally a reactive one: fielding calls, responding to emails and working out solutions. CSPs can take advantage of watsonx.ai

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Robotics Process Automation Out-Tasking Automation Jobbing 118
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