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Bilingual Customer Support: Where Live Agents and AI Coincide

Blue Ocean

And how do offshore solutions, interpreters, and texting play a role? And how do offshore solutions, interpreters, and texting play a role? And what about offshore? When one in five of your customers speak something other than English as their first language, providing bilingual customer support is critical.

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How Swedish pop production predicted Offshore 2.0

The Scalers

Contents Swedish song developers go global Offshore 2.0: When people think about offshoring and elite engineering talent pools overseas, they don’t normally make an association with bubblegum pop music — but bear with me. I know what you’re thinking: What on earth does this have to do with offshoring? Offshore 2.0:

professionals

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What is outsourcing to Mexico?

Intugo

What is outsourcing to Mexico? What is outsourcing to Mexico is a question that many have. This blog post examines how the term is employed. Outsourcing to Mexico is a concept that has become increasingly popular over several decades. The term outsourcing to Mexico is sometimes looked upon negatively.

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How to Increase Global Capability Center Maturity: 3 Key Considerations for GCC Leaders

Zinnov

Back in the 1990s, when the world was just beginning to explore the potential of offshoring, India emerged as a shining star on the global business horizon. Multinational corporations (MNCs) recognized India as the perfect destination to establish their offshore captive centers.