Risk Guide
JUNE 24, 2022
The only things that separate us from our competitors are the skills, knowledge, commitment and innovative abilities of our people—no longer products or good service. Innovation comes from all employees, down to the lowest level. We will institutionalise service quality and customer satisfaction—it must be everyone’s job.
Everest Group
JANUARY 11, 2024
The funding for business services innovation is showing signs of drying up. And, as a byproduct, GBS professionals who brand themselves as transformers may find themselves experiencing “DJO—days job outstanding”—for much longer than they envisioned.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
SourceFit
JUNE 3, 2012
The country’s software services outsourcing sector reached positive growth of 37 percent in 2011 according to a recent study done by the Philippine Software Industry Association (PSIA). A growth rate of 11% — which means jobs for about 50,000 information technology (IT) professionals – was also seen. .
IBM Services
SEPTEMBER 19, 2023
Here are some ways AI can contribute to transformation in the telco ecosystem: Customer Lifecycle Management and service innovation The job of managing customer relationships is traditionally a reactive one: fielding calls, responding to emails and working out solutions.
Expert insights. Personalized for you.
59 
Let's personalize your content