Hyland
JUNE 13, 2022
With that in mind, and with a focus on these departments, it makes sense to look for the opportunities in your unique organizational processes by asking the following questions: Where are your employees reporting frustration or low job satisfaction? Order to cash, including quote management; order retrieval; and invoicing.
Blue Ocean
JANUARY 31, 2023
Or this: An agent is frustrated by the lack of support they are receiving on the job, bored with the work, and can’t see any opportunities for growth on their current team. They see an opening at a competing call center and quit, even though the new job doesn’t offer any more money and the benefits aren’t any better.
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